Pearl Island Hotel & Spa Chios
Olga Velli delivered a specialized training program at Pearl Island Hotel & Spa in Chios, focusing on elevating the overall guest experience and service standards. The training covered key areas including Guest Care & Customer Service, VIP guest management, professional coaching for staff, Table Setting and Table Management within the Food & Beverage department, as well as Concierge Services. The program aimed to strengthen team professionalism, enhance attention to detail, and ensure the delivery of refined, personalized hospitality aligned with luxury service standards.