Our Services
Customer Excellence Training
Transforming your team in Ambassadors of Exceptional Service through structured, practical and engaging training. The secret to 5-star hospitality is a well-trained team, that understands the true meaning of service & discretion. From gold and silver service to guest relations, our training is based on mastering the art of anticipating needs before they even arise ! Teaching quality standards in guest service, luxury service mindset, service excellence foundations, the principles of high-quality customer care, creating memorable guest experiences. Building confidence in handling demanding clients and understanding guest expectations & needs through developed emotional intelligence.
Service & Table Management
Hands-on practical training on professional waiter conduct and etiquette. Table setting & table management fundamentals. Serving rules & techniques. Formal dinner preparation. Professional serving techniques. Expert Table Management is all about paying attention to Detail. Every dish is crafted with precision and passion. Conducting Food & Beverage (F&B) seminars to people working in the Hospitality & Tourism indystrues, aiming to be future leaders. Pillars include serving champagne & wine, cutlery placement for table setting, mastering body posture, interaction with customers. If you are a catering business, a restaurant or hotel looking to upskill your employees’ skills, this know-how is true gold for life !
Professional Presentation
Professional conduct in hospitality, grooming & professional appearance. Body language and non-verbal communication. Professional behavior standards. Key characteristics of a high-level hospitality professional. Grooming and personal presentation guidelines. Body language. Specialized presentation skills such as: Jacket presentation, fruit presentation, cigar presentation.
Concierge Services
Concierge roles & responsibilities, development of concierge book, guest request coordination and experience enhancement. Guest room preparation, housekeeping, linen & cutlery. Guest arrival, pre-arrival preparation, welcome rituals and departure. Check-in excellence standards, departure coordination & farewell service.
VIP Client CARE
What does 5-star service look like behind the scenes ? Entering the VIP mindset by handling high-profile guests with special requests. Special attention to protocols and confidentiality standards. Elements include: jacket presentation, body language, turn down service, handling drunk customers, unpacking services, housekeeping.
